The Leadership in Action Series: On Leading in Times of Change

Helping People Manage Transition

Kerry A. Bunker

The ongoing state of many contemporary organizations is one of change. Whether that change arises from economic, political, technological, cultural, or societal sources, its pace and complexity contribute to intense emotions that play out both inside and outside organizations. Such reactions as fear, insecurity, uncertainty, frustration, resentment, anger, sadness, depression, guilt, distrust, and a sense of unfairness and betrayal can make it difficult for leaders to set direction, encourage alignment, and gain commitment from the people in their organizations.

Moreover, leaders aren’t immune to such reactions. Faced with the turmoil of change, many leaders fall back on managing organizational ...