Chapter 9. Performance Improvement: Clarifying Roles and Creating Performance Standards

Once you've diagnosed that an individual or a group of people are working at inappropriate leadership levels, you have some major pipeline repair work to do. Specifically, you must develop your managers so that they possess the appropriate skills, time applications, and work values for their particular levels in order to assure appropriate job performance.

This is a challenging task for two reasons. First, in most organizations, role clarity for leadership positions is frequently absent. While organizations may do a good job of defining financial and operational requirements, they often do a poor job of defining leadership requirements and differentiating them ...

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