Introduction

In the early 1990s, one of the largest studies of ‘why new leaders fail’ took place in America. The research focused on well-educated, hardworking and motivated staff who had been promoted because of their high performance and positive attitude in their previous roles. Hopefully, I have just described you!

Failure was classed as: ‘Did not deliver results expected’, ‘Took prolonged sick leave or ultimately left the role because of work-related stress’, ‘Was dismissed due to inappropriate actions such as a failure to comply with regulations, gross incompetence or actions that endangered others’.

Whilst I am sure these three points do not describe you, they are the very real outcomes for leaders and managers who do not know how to ...

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