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Chapter 4
Achieving Single- Piece Flow
BELINDA, BAGS, AND BATCHES
Around 2:00 p.m. on Thanksgiving Day,
as guests began to arrive, Belinda Daniel
took the turkey, glistening and brown,
out of the oven. She had left just enough
time to whip up some gravy on the
stovetop and warm up the mashed pota-
toes and sweet potato casserole that had
been cooked the day before.
As her friends and family entertained
themselves and waited for mealtime,
Belinda peered into cabinets that had
not been cleaned out in over a year and
failed to find any flour for the gravy. All
the activity was starting to give her a
headache, so she took some ibuprofen.
“I need to go ...