In this book, through the experiences of Missy, Erika, Todd, Chloe,
David, Theron, and many other characters, we demonstrated how to
apply the principles of Lean operations management in everyday life.
After each story, we described the relevant generalizable principles,
and through brain play questions we challenged you to apply these
principles to your own personal and business- related situations. In this
manner, our goal was to help you build better judgment and decision-
making power. When you can see and recognize that something can be
better, and you are familiar with the tools that are available to improve
the situation, then you can take action.
None of the concepts presented in this book was rocket science, none
of the tools required solving a numeric equation, and none of the solu-
tions was technology based. We did not use these types of analytics.
This book is a testament to our view that Lean is common sense, vigor-
Instead, we advocate the use of easy visual management
tools and a bias for simplicity. We believe that in doing so, there are
huge beneﬁts to be gained, not only in people’s private lives but also in
We like to say that “operations management starts at home.” When you
use your own life and the areas over which you have direct control to
begin experimenting with the techniques in this book, you can cus-
tomize your approach on many levels and quickly build experience
and judgment. The accessible nature of aspects of your life that you
most closely control can allow you to set priorities in both funding
and sequencing—you choose how to begin and which form of muda
to tackle next. You can also use a rapid- cycle experimentation format,
testing new ideas, monitoring results, and adjusting on the ﬂy. By prac-
ticing these approaches at home, you will quickly see an impact on
Attributed to Larry Culp, CEO of Danaher Corporation.