Despite its crucial importance, its high visibility, and its spectacular rise, management is the least known and the least understood of our basic institutions. Even the people in a business often do not know what their management does and what it is supposed to be doing, how it acts and why, whether it does a good job or not.

Peter F. Drucker

In traditionally run businesses, managers often are expected to generate tangible results by means that are anything but tangible. The skills that are deemed essential—decision making, negotiation, problem solving, motivation of others—are loosely defined, ...

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