8 Genba Walk***
The Genba Walk consists of going to a specific place to observe the situation and understand how to improve it. In the engineering field, the genba to focus on are the customers’ premises and then the obeya.
Genba Walk, What It Is
Genba Walk is a routine for managers which consists of systematically and regularly going to the field, i.e., on the genba, to observe the facts first-hand and act accordingly, rather than based on what others say.
For the manager, it is therefore a matter of observing, touching, feeling directly, and therefore testing their beliefs by questioning and communicating with the people who do the work. The Toyota Chairman Fujio Cho translated it this way, ‘go see,1 ask why, ...
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