The Lean IT Field Guide

Introduction

When IT stops, the business stops! If you work in any organization, in any industry, for profit or not, you rely on information and the technology to manage, share, analyze, and understand it. Information is the connective tissue that binds our thoughts, our words, and our actions. Without effective communication of actionable information, no organization can function and improve. Less than half a century into the age of the Internet, we have become forever dependent on instant access to information, real-time communication, and the immediate gratification they bring.

As our world continues to experience a progressively accelerating rate of change, we can expect the amount and quality of information, supporting functionality, access, ...