Foreword
From iPhones to electric cars, better, smarter products are the key to revolutionizing society while continuing to give greater autonomy and enjoyment to each individual person. IT is now a critical component of the (hardware, software, service) system that makes a twenty-first century great product; therefore, a leaner IT is vital to developing better products. This field guide hits upon many of the most impactful questions in running a business and provides a clear path to finding your own answers.
Lean is often misunderstood as a toolbox of organizational techniques when it is, in fact, as the authors explain well, both a learning system and a respect system. For instance, a key idea of lean is that batches are bad and flow is good ...
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