CHAPTER 11Selecting and Testing Solutions
Purpose of these tools
• To generate solution ideas targeted at identified problems
• To select the best solution from among multiple options
• To successfully implement solutions
Deciding which tool to use
• If you need help generating solution ideas…
– Review Sources of Solution Ideas (p. 254) and Benchmarking (p. 254)
• If you want to compare alternative solutions…
– Tips on Solution Selection, p. 255
– Developing and Using Evaluation Criteria, p. 256
– Solution selection matrix, p. 258
– Pairwise ranking, p. 261
– Cost Evaluation, p. 264
– Impact/Effort Matrix, p. 264
– Pugh Matrix, p. 265
– Other evaluation techniques, p. 268
• If you want to identify and counteract risks for likely solutions …
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