CHAPTER 5

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Organize for Learning

Leaders can create the capability for step-by-step change throughout the organization.

As Jacques and Frédéric Fiancette progressed in their understanding of Lean, they saw how the principles of the Lean system provided them with practical dimensions to explore their own shop floor and in so doing, reveal their own blind spots about their operations. They learned through experience how the dynamic of kaizen and standard work surfaced new ways of solving old problems. The progress they enjoyed created a new problem: some departments progressed much faster than others. The puzzling part was that, on the surface, ...

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