CHAPTER 11
Lean Everywhere
All companies, whether manufacturing or nonmanufacturing, are alike. They are all composed of a series of processes that, taken together, allow them to do what they do as a business. In fact, certain processes, such as hiring, ordering, accounting, invoicing, and similar functions, are common to both types. Lean provides big financial gains to any company by focusing on improving every process to remove the waste and allow value to flow to the customers. As a result, it works its magic equally as well in nonmanufacturing companies as it does in manufacturers. This has not been lost on the hospital industry, where many organizations have started a Lean transformation. The main point is that Lean strategy can help any ...
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