The Lean Turnaround Action Guide: How to Implement Lean, Create Value and Grow Your People

Summary

So now we will leave UGH and sum up what we learned from the first five years of its Lean turnaround. I hope you enjoyed the story. UGH Corporation is of course a fictional company, as are all of the people you’ve met. While I created UGH as a manufacturer, it could have been any type of company or organization: a hospital, a bank, a distributor, a headhunter, or a state crime lab. It doesn’t matter. Every company would have to go through the same steps that UGH did to become Lean. The Lean fundamentals, the respect for people, and the leadership approach that are needed are all the same. Just look at Virginia Mason Medical Center in Seattle, Washington, or ThedaCare in Appleton, Wisconsin. While they are hospitals that have excelled ...