The Lessons Learned Handbook

8

Process ownership and process update

Learning implies memory. If there is no memory, learning cannot take place. Babies learn through stimuli and responses from the outside world, by comparing them to existing mental models held in their memory and updating their mental models over time. But where is the memory of an organisation? You cannot rely solely on the memory of employees to be the totality of the memory of the organisation, as employees come and go, and the human memory is, after all, a fragile and fickle thing. In addition to this human organisational memory, we can make a strong case for organisational structures, operating procedures and processes also forming a core component of organisational memory. Processes and procedures ...