How not to learn lessons
In the previous chapters we have looked at how an organisation can learn lessons from the past, and embed them to improve future performance. We have looked at the success factors, the things you have to get right, the processes, the technologies and the accountabilities. In this final chapter, we will turn it around, and look at how not to learn lessons. If you follow any of the advice in the list below, you will hinder lesson learning. If you follow all of the advice, you need never learn a lesson again! Here are 100 ways to destroy lesson learning:
1. Learn only from mistakes. Why learn from success? You know you’ll never repeat it!
2. Don’t schedule your lesson identification, just react to events in an ad hoc ...
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