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The Listening Leader by Clementina Galli Zugaro, Mr. Emilio Galli Zugaro

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Chapter 2

Communication: Establish the dialogue

Chapter 2 Communication: Establish the dialogue
  • The importance of listening in all its dimensions
  • The power of feedback when it is properly conveyed
  • How to deal with audiences of which we know little and how to establish dialogue even with large groups of people
  • The key distinction between cold (technological) and warm (personal) communication
  • Why communication with and among millennials is both so similar to and so different to communication within the older generation.

There are two big misunderstandings surrounding communication. The first involves the true meaning of communication. And the second is the total underestimation of the ...

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