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The Listening Leader by Clementina Galli Zugaro, Mr. Emilio Galli Zugaro

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Chapter 6

Conclusion: How to re-establish the lost trust in leadership and succeed as a leader and as a corporation

It was a chilly winter morning in Munich and my mood was in keeping with the outside temperature when I walked down the corridor leading to my office. A phone was ringing in one of the offices in my department. It kept ringing and ringing until I finally reached Frank’s office, the editor of our employee magazine. I rushed into the room and answered his phone. It was an elderly lady, married to a pensioner of my company. Like all the other retired colleagues he received our employee magazine regularly. The lady informed me that her husband was terminally ill and would pass away in the near future. She wanted to cancel the ...

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