3
Your Performance
3.1 Have up-to-date performance statistics at your fingertips
Do you deliver what your “customers” expect from you and your team? Some departments have external “customers” (i.e. sales, accounts payable, complaints, regulatory etc.) and others have internal ones. Do you meet with them or their representatives regularly and discuss your team's outputs?
Figure 3.1 below illustrates three data collection points for you to study regularly. Box 1 statistics show a number of different metrics on inputs from your supplier team. Box 2 statistics show your own measurements and calculations on both your process and your outputs. Box 3 statistics show the data that you receive from your “customer” team, which should match your Box 2 data. ...
Get The Little Black Book for Managers: How to Maximize Your Key Management Moments of Power now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
