Sometimes, your people will try to delegate upwards to you! You may have heard the phase “To get the monkey off my shoulder”. Translated, this means that one of your people has a problem, issue or challenge and they are unsure of how to proceed and really want you to make the decision and take responsibility for implementing it away from them so it's not their problem anymore, it's yours. It's not their monkey, it's your monkey!
When I was working in London, one of my colleagues had a fantastic way of dealing with these situations. He sat in what can only be described as a sterile office. There were no pictures or paintings, no photographs or certificates, nothing to show that the office ...