[8]Realize Your Team Is Your Customer
“HOW MAY I better serve you?”—all of us love to hear this question. Within those six words is a message that you are important and valued. When we don’t feel valued, we may take our business (and careers) somewhere else. When we do feel valued, respected, and cared for as a consumer, we are more likely to go back. Any successful business owner knows this—after all, it is more costly to recruit new customers than it is to retain current ones.
This concept applies to leadership, as well. If you have a team of committed individuals (not simply compliant team members), in all likelihood you have a productive and enthusiastic team. In essence, you are a customer service agent for those who work for you. You are ...
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