The Little Book of Website Quality Control

Quality Control in Practice

With the overview and tools we’ve now gathered, what does quality control of websites look like in practice? Is this all we need? What pitfalls are there? What do we need to watch out for? There are indeed a few things to consider.

Training

Training is a first, very important step toward successfully implementing quality control practices. Training should be understood very generally here, for any professional training that teaches people how to produce better work will at the same time help quality. In that sense, training will not be elaborated on here.

However, training can also be offered and attended specifically to establish a quality mindset, to improve the associated skills, and to promote tools that measure and improve quality. (As such, training will also be linked to the following points, but not be called out again.)

Mindset

The most important factor when it comes to practical quality is the mindset. The greatest quality initiative is not worth much if it’s not clear to the team and enterprise why quality matters, and how quality is beneficial for them. The key to a conducive mindset is communication; a potential trap is rewards.

Communication

Communication is the primary way to spread and instill a mindset of quality, with quality as the goal and guiding principle.

This communication should sporadically repeat, but doesn’t need to consist of overt reminders on why quality matters and how it benefits everybody. If we want to repeat the ...