Chapter 13

Technology Tips for the Long-Distance Leader

A sufficiently advanced technology should be indistinguishable from magic.

—Arthur C. Clarke, futurist and science fiction writer

James is surprised when he realizes how many communication tools he has at his disposal, and how few of them he uses or is comfortable with. He remembers the days when the big decision was choosing between voice mail and email. Considering the challenges he and his team face, he is sure some of these new tools hold answers but doesn’t know where to start, which ones to use, or where to focus his limited time to learn more. Until he moves beyond this confusion, his frustration will ...

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