Chapter 8 Coaching and Feedback at a Distance
One of the best things you can do for other people is to help them recognize how they can improve.
―Wess Roberts, author
Helen is struggling with her customer service team. Half are in the call center, the rest work from home. She knows that coaching and ongoing feedback are critical to the success of her team, and she’s always tried to be an effective coach. Recent feedback, though, shows that the people she is co-located with are much happier with her coaching efforts than her remote folks. She’s struggling to schedule time with those who work from home, and the coaching sessions are much less satisfying for both her and ...
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