Chapter 11 Understanding and Building Trust at a Distance

Few things can help an individual more than to place responsibility on him, and to let him know that you trust him.

—Booker T. Washington, educator and author

Liz has always prided herself on being a leader who could build trust—it was part of what made her a successful leader. But once she began leading a dispersed team, she felt lost. She wanted to build the sort of positive relationships she always had, but now she had new team members she didn’t know, and seldom saw. She struggled until she began to understand the dynamics of trust differently. Once she had a bigger picture, she was more successful with her new remote ...

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