1. Ground Zero, All Factors Being Equal

Management today is reactive behavior. You put your hand on a hot stove and yank it off. A cat would know to do as much.

—W. Edwards Deming

The operational mindset of “heads” versus “hands” in an organization can no longer be allowed to exist. Every “hand” within an organization has a “head,” and all players have to be cultivated and empowered to take ownership and use their heads while using their hands to make things happen!

—Jeff Magee

Learning Objective

After completing this section of the course, you will be able to discuss changing leadership styles to match contemporary business needs.

Traditional business school doctrine for decades professed lines of authority and responsibility, layers of bureaucracy, ...

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