10. Improving Interactive Communication
Communication and access to knowledge (information) will be the key to power and influence for the future.... Communications impact—it is not as much what you say, as it is how you say it that directly impacts the response others have to your message!
—Nido Qubein
Learning Objective
After completing this section of the course, you will learn that communication is a major factor in management success, and you will learn how to communicate effectively.
Communication is the vehicle for motivation and management. Through communication, action and reaction take place. People can express and share ideas, feelings, and thoughts. Interaction can be understood, whereas through assumption, communication problems ...
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