GLOSSARY OF MANAGEMENT AND BUSINESS TERMS

Accident: An undesired event that results in physical harm to a person or damage to property.

Accounts Payable: Money an organization owes its vendors and suppliers.

Accounts Receivable: Money an organization's customers owe the organization.

Action Plans: Detailed steps a unit, department, or team will take to achieve short-term objectives.

Active Listening: The communication technique that requires the listener to fully concentrate, understand, and respond to the speaker to ensure that messages are being related completely and properly.

Age Discrimination in Employment Act (ADEA): An act that prohibits discrimination in employment for persons age forty and over except where age is a bona fide occupational ...

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