Sample coaching conversation

In this conversation, James, a new production manager, is having trouble with his supplier and he goes to his manager with the problem:

James:

I’ve got a problem that I’d like to talk over with you. Do you have a few minutes?

Manager:

Yes. What is it?

James:

I’m having trouble with my supplier and I don’t know what to do.

Manager:

OK. What exactly is the problem? Take your time and explain it to me.

James:

OK. It’s DigiWorld – the digital printer. Since I’ve been in this job, they have let me down again and again. They’ve missed deadlines, and twice, they’ve made bad mistakes on exhibition panels. The first time it was the ...

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