Appendix . Notes

Chapter 1. Why This Book Is Important


Jeffrey Pfeffer, “When it Comes to ‘Best Practices’—Why Do Smart Organizations Occasionally Do Dumb Things,” Organizational Dynamics 25 (1996): 34–35.


Krista Anderson and Guorong Zhu, Organizational Climate Technical (OCSII) Manual (Hay Group McClelland Center for Research and Innovation, October 2002).

Chapter 2. Ensuring an ROI on Your Rewards Programs


K. Dow Scott, Ph.D., Thomas D. McMullen, and Richard S. Sperling, “Fiscal Management of Compensation Programs,” WorldatWork Journal 14, no. 3 (3rd Quarter 2005): 13–25.




K. Dow Scott, Ph.D., Thomas D. McMullen, and John Nolan, CPA, “Taking Control of Your Counter Offer Environment,” WorldatWork Journal 14, no. 1 (1st Quarter 2005): ...

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