Appendix . Notes
Chapter 1. Why This Book Is Important
| 1. | Jeffrey Pfeffer, “When it Comes to ‘Best Practices’—Why Do Smart Organizations Occasionally Do Dumb Things,” Organizational Dynamics 25 (1996): 34–35. |
| 2. | Krista Anderson and Guorong Zhu, Organizational Climate Technical (OCSII) Manual (Hay Group McClelland Center for Research and Innovation, October 2002). |
Chapter 2. Ensuring an ROI on Your Rewards Programs
| 1. | K. Dow Scott, Ph.D., Thomas D. McMullen, and Richard S. Sperling, “Fiscal Management of Compensation Programs,” WorldatWork Journal 14, no. 3 (3rd Quarter 2005): 13–25. |
| 2. | Ibid. |
| 3. | K. Dow Scott, Ph.D., Thomas D. McMullen, and John Nolan, CPA, “Taking Control of Your Counter Offer Environment,” WorldatWork Journal 14, no. 1 (1st Quarter 2005): ... |
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