Chapter 12. The Importance of Communications

BECAUSE REWARDS CAN BE a sensitive workplace issue, communicating about pay, incentives, and benefits is among the most difficult and important tasks management has to do. Our Hay Group Insight employee opinion database suggests that two-thirds of all employees are satisfied with the organization where they work, and more than 70 percent like the work they do. But only about 35 percent are satisfied with their pay. Interestingly, this percentage doesn’t vary much between employees in high-paying companies and those in low-paying companies. Research conducted by WorldatWork in its Knowledge of Pay Study found that simply better communications about how the compensation system works have a greater impact ...

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