CHAPTER 3

TRAINING

INTRODUCTION

An old joke goes like this:

“Why should I train my employees? As soon as I get them trained, they’ll leave.”

“Yes, but what if you don’t and they stay?”

A workforce that is not trained in safety, discrimination, and harassment will lead to physical and emotional harm, litigation, manager/employee and employee/employee oppression, internal miscommunication, and so on.

Organizations that do not engage in any meaningful cross-training expose themselves to reduced productivity and/or work stoppages when mission-critical employees go on vacation, become ill, or separate from the organization, and no one else can perform the mission-critical skills in question.

PURPOSE

Training leads to increased employee:

•  Mastery ...

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