Part 3Feedback and Discipline

There are three classes of people: those who see, those who see when they are shown, and those who do not see.

—Leonardo Da Vinci

Let’s be honest—you probably tend to come down on one of two sides when it comes to this aspect of your job: You either love it or you hate it! You’re either a results-oriented taskmaster who loves to wield control (either subtly or overtly), or you’re a kind-hearted idealist who wants to encourage and inspire at every turn. Might there be a more comfortable middle ground available to you, as well? The good news is that there is. You don’t need to sacrifice your authority and power to motivate your employees and treat them like human beings, nor do you have to act like a dictator to keep ...

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