How to Use This Book
This book was designed with flexibility in mind. You can read it all the way through to get a general overview, or you can work on one particular situation or aspect of communication that you find the most challenging or relevant. For example, you may feel very comfortable talking to an employee about a personal problem, but you may not feel as relaxed when doling out criticism. Use the in-depth Index at the back to help you find the topic that is most applicable to your situation.
Read all the sample phrases and make a point to familiarize yourself with the ones that seem the most natural or comfortable for you. Then practice them until they flow naturally from your mouth. When the time comes you’ll have no trouble summoning ...
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