The two applications in this chapter center on Phase A of the A-B-C-D Systems Model: output and the future state. As we have seen, the question associated with this phase is:
|Where do we want to be?|
|(What are our outcomes? purposes? goals?)|
These Phase A tools offer you key, practical assistance in becoming outcome/results-oriented and customer-focused.
|TOOL NO.||THE APPLICATIONS|
Focus on Outcomes
These Tools Will Help You Become Outcome-Oriented!