Coaching Discussion Model
The purpose of the coaching discussion is to redirect the employee’s behavior. You want the employee to stop inappropriate behavior and start demonstrating appropriate behavior. It is a two-way process, a discussion. The intended purpose is for the employee to be engaged in a discussion as well. In fact, the employee should be talking more than the supervisor or the manager. Using the following six steps of the Coaching Discussion Model will make your coaching discussions effective.
Step One: Help the Employee See the Existing Problem
This is the most important step of the entire coaching discussion. If the employee does not agree there is a problem, then the supervisor actually has two problems to deal with: (1) the ...