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The Manager's Pocket Guide to Leadership Skills by Jane Flaherty, Peter B. Stark

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Leading Your Team Out of a Crisis

From time to time, every supervisor or manager will find they are in charge of a team in crisis. Crises come in many shapes and sizes. A few we have seen supervisors struggle with include: team members who do not get along, company financial problems, morale or motivation at an all time low, quality problems, customer service problems, departments at war with each other, and top management not supportive of a team or department.

The deeper the crisis, the more challenging it is for supervisors and managers to figure out how to solve the problems and put the team back on track. Many times, supervisors and managers do not know what action they should take. Because of this lack of definite action, the supervisor ...

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