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The Manager's Pocket Guide to Employee Relations by Terry L. Fitzwater

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Alternative Dispute Resolution

Audits and surveys set the framework for solid employee relations practices because they help the organization focus on areas that need attention or that might become problematic. We will now turn our attention to dispute resolution because no matter how hard we try, there will always be some level of disagreement. The methodology used should complement the organization’s style and bring about swift resolution.

Most companies have some type of complaint procedure. However, because some level of management has the final say in deciding the outcome, it may be viewed as a biased procedure. Three methods are available ...

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