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The Manager's Pocket Guide to Employee Relations by Terry L. Fitzwater

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PREFACE

Management. I once heard it referred to as a “series of healthy disagreements.” It’s not a bad definition, if you think about it. A company’s employees will not always agree on how to resolve the problems and challenges that are a part of every business day.

MANAGEMENT IS A SERIES OF HEALTHY DISAGREEMENTS.

Resolution is always the goal, and it’s what’s expected of a person in a leadership position. Decision making with the wise use of resources is what moves a company.

There are a number of facets and skills required to perform in any position of authority, and all of them must be learned if you are to be an effective leader. They include skills in communications, delegation, performance review, and discipline, as well as skills and knowledge ...

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