Most employees appreciate a supervisor who speaks to them directly, who “tells it like it is,” who refuses to play games or to keep agendas hidden. You no doubt pride yourself on exhibiting such behaviors. But as a believer in continuous improvement, you no doubt realize there is always room for improvement. The steps in the D-I-R-E-C-T approach should help you attain those improvements.


The communication equation allots you 50 percent talking and 50 percent listening in your interpersonal exchanges. If the ratio goes too far beyond this, it is really not an exchange but more of a one-sided domination. Depending on the nature of the exchange, you can use questions to encourage true dialogue. Of course, you must then listen to the response ...

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