This guidebook is intended to be a handy, easy-to-use reference for your day-to-day work as a manager. Whether you work in a large or small business, a nonprofit service organization, or a government agency, I want to provide you with some ideas and strategies that will help you enhance learning within your organization.
But I do not want to mislead you. Organizational learning is not a simple process and it is not about relying on your training department to teach you what you need to know. It is not simply following someone else’s recipe either; it is becoming a chef. Organizational learning must become embedded in the culture of the organization. Leaders must constantly reexamine these ideas about how to be effective ...
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