–A–
Abbreviations, in e-mail, 14
Acronyms, in e-mail, 14
Action required
specifying in voice mail, 30–31
Adams, James W. R., 59
Agenda, conference call, 38, 46
Anniversary announcements, 76, 79
Attachments, e-mail, 13
Audience
determining for conference calls, 35
determining for videoconference, 60
e-mail and knowing your, 8
–B–
Background noise, conference calls and, 43–44, 49, 52
Bad news
e-mail and delivery of, 7
voice mail and delivery of, 30
Bayard, Trout, 59
Birth announcements, 79
Birthday announcements, 76, 79
Boldface, use in e-mail, 14
Brainstorming, conference calls and, 39, 49, 68, 70
Browning, Jim, 19
Budgets, 76
–C–
Cancellation policies, for conference calls, 44
Capital letters, ...
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