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The Manager's Pocket Guide to Emotional Intelligence: From Management to Leadership by Emily A. Sterrett

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CHAPTER 6

The Role of Self-Confidence in Emotional Intelligence

Karen performed well as assistant operations manager at a manufacturing facility. She was skilled at her job and did what she was told, but her manager noticed that she seldom took initiative. She seemed hesitant to move ahead with new things and often needed extra encouragement. Karen was capable, but did not seem to have confidence in her abilities. Her manager believed that this lack of confidence was holding her back from taking on additional responsibility and moving ahead in her career.

Self-confidence is one of the six important facets of Emotional Intelligence. It is almost always present in people we admire and respect who “have their act together.” We admire individuals ...

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