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The Manager's Pocket Guide to Emotional Intelligence: From Management to Leadership by Emily A. Sterrett

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CHAPTER 10

Social Competency and Emotional Intelligence

Ted walked up to a group of three colleagues who were laughing and talking about a movie two of them had seen over the weekend. They were telling their other co-worker, Barbara, about some of the funny parts. Ted listened for a few seconds, and said “Hey, you wanna know what I did this weekend? I went to a roller derby. Now that was funny.” The others just nodded their heads at Ted and soon went their separate ways.

You probably know someone like Ted who has poor social skills or a poor sense of timing. Such people often leave a trail of unsuccessful relationships behind them, and never quite seem to get it together. Effective leadership and success in business depends in part on being able ...

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