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The Manager's Pocket Guide to Emotional Intelligence: From Management to Leadership by Emily A. Sterrett

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CHAPTER 12

Putting EQ to Work: The Team

Sharon proceeded to the conference room with a feeling of dread. She called a team meeting for this afternoon only because she had been told to do so. She preferred to relate to her team members individually or by e-mail, rather than get the group together in the same room. This time, they all needed to be told at the same time about their new reporting relationships under the partial restructuring. Sharon was well aware that whenever their team was together, Tom and Sarah were always at each other’s throats, leaving the others feeling mostly disgusted or bored. Today’s discussion promised to be especially difficult. Sharon knew she should be able to control them, but this “group” she had inherited six ...

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