High performance is measured via this annual Employee Opinion or Quality of Work Life Survey where employees’ perceptions of the quality of work life is documented, measured, and used to drive actionable strategies to improve the organizational culture as a whole and for specific work teams (results should include break-out reports by team). (Categories of items may also include those described in Chapter I such as commitment to excellence, respect, fairness, open communications, etc.) The response set is vital and should measure degree of agreement with each item, degree of importance of each dimension to the employee, and directionality (Are things getting better? Getting worse? Or about the same?). ...
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