Transformation Steps 9 and 10:Measure the results and take the long-term view: the Determination phase

About once a month, we get a call: ”Please help me! I’ve heard through the rumor mill that my program is on the chopping block. How can I show senior management what I’ve done, so that I can save my program?” The truth is that what gets measured gets valued. And corporations today have little tolerance or fiscal ability to continue allocation of precious resources to initiatives that show little contribution to the overall success of the business. So the Determination phase is a chance to show the contribution you’re making to the organization.

The Determination phase has two purposes:

•  determine the effectiveness of the strategic plan you ...

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