Book description
This pocket guide will teach you the skills required to effectively manage a diverse workplace—not because it's the "right thing to do" or your organization requires it, but because it is good for business. Gain diversity awareness, tools, knowledge and techniques necessary to lift morale, improve processes, bring access to new segments of the marketplace, enhance productivity and improve your bottom line. Step-by-step, this interactive workbook will help you: Test your skills in managing diversity; save management time; Navigate difficult situations; Build teamwork; Improve your interpersonal effectiveness. The book also contains workplace applications for weaving diversity into recruitment and selection, employee retention and development, team building, customer service, market share improvement —throughout your organization.
Table of contents
- Cover
- Title
- Copyright
- Table of Contents
- Preface
- Acknowledgments
- Chapter 1: Assessing Your Skills
- Chapter 2: What Is Diversity?
- Chapter 3: The Differences Between Equal Employment Opportunity, Affirmative Action, and Managing Diversity
- Chapter 4: Barriers to Diversity
- Chapter 5: Developing Competencies for Managing Diversity
- Chapter 6: Workplace Applications
- Chapter 7: Working Together Productively
-
Chapter 8: Diversity and Organizational Change
- Introduction
- Building a Change Strategy for Diversity Management
- Creating a Tactical Diversity Management Plan for Change
- Analyze the Organization’s Communications Strategy and Messages
- Find Out the State of the Organization from the Line Perspective
- Create Measures and Key Performance Indicators that Provide Feedback Proactively, Not Reactively
- Analyze and Evaluate All Supporting Organizational Processes and Practices
- Search for “Low Hanging Fruit” as well as Set a Plan for the Long-Term
- Chapter 9: Management Action Plan
- About the Author
- Index
Product information
- Title: The Manager's Pocket Guide to Diversity Management
- Author(s):
- Release date: January 2004
- Publisher(s): HRD Press
- ISBN: 9780874257618
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