The Manager's Pocket Guide to Mega Thinking and Planning

Using the What Is and What Should Be Format for Collecting Data

An advantage of using need as a noun—gap in results—is that you can use the What Is and What Should Be format to collect useful data and define gaps in results all at the same time. Use the following scale to indicate your level of agreement with each statement:

SA – Strongly Agree

A – Agree

N – Neutral

D – Disagree

SD – Strongly Disagree

This format—based on a needs assessment approach—is very useful for collecting data and ensuring that the data collection identifies gaps between ...