CHAPTER 12INDIVIDUAL EFFECTIVENESS
A chain is no stronger than its weakest link.
—ENGLISH PROVERB
Something that often amazes me is how well management theory applies to individuals as well as to organizations. You can view yourself as a system, establish performance metrics, and strive for continuous improvement. In this chapter, I strive to provide a synthesis of everything we have covered in this book with an illustration of how key concepts can be applied to improve your individual effectiveness.
After completing this chapter, you should be able to do the following:
• Draw parallels between organizational performance and individual effectiveness
• Apply key operations management concepts to develop individual improvement plans
• Improve your ...
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