During the Measure phase (see Figure 2.1), you will develop a deep understanding of what your customer wants from you. Furthermore, you will focus on the type of data needed and ensure that you have the correct mechanism for gathering these data if you do not already have them in your possession. The main steps in the Measure phase are:
Step 5: Define the CTQ characteristics (project Y)
Step 6: Outline performance standards
Step 7: Develop a data collection plan
Step 8: Validate the measurement system
Much like the Define phase, the Measure phase has distinct deliverables associated with ...